Abhinay Duppelly. “Declarative, Policy-Driven Provisioning in Cloud Contact Centers: Toward Intent-Based Configuration Models ”. Journal of Computational Analysis and Applications (JoCAAA) 35, no. 1 (January 31, 2026): 802–810. Accessed August 11, 2026. https://www.eudoxuspress.com/index.php/pub/article/view/4796.