Sathishkumar Periyasamy (2025) “Applying Predictive Analytics, NLP, and Ethical AI for Enhanced Customer Interactions in Salesforce ”, Journal of Computational Analysis and Applications (JoCAAA), 34(11), pp. 589–597. Available at: https://www.eudoxuspress.com/index.php/pub/article/view/4191 (Accessed: 10 August 2026).