MOHAMMAD JAKEER MEHATHAR. Saga-Orchestrated Healthcare Contact Centers: Architecture, Operational Metrics, and Impact on Patient Experience. Journal of Computational Analysis and Applications (JoCAAA), [S. l.], v. 35, n. 3, p. 531–544, 2026. Disponível em: https://www.eudoxuspress.com/index.php/pub/article/view/5214. Acesso em: 10 aug. 2026.