SATHISHKUMAR PERIYASAMY. Applying Predictive Analytics, NLP, and Ethical AI for Enhanced Customer Interactions in Salesforce . Journal of Computational Analysis and Applications (JoCAAA), [S. l.], v. 34, n. 11, p. 589–597, 2025. Disponível em: https://www.eudoxuspress.com/index.php/pub/article/view/4191. Acesso em: 11 aug. 2026.