PROF DR R K VAITHIYANATHAN. Comparative Study among SBI, Canara Bank, PNB, BOB, Union Bank on CRM Practices with Reference to MSME Sector. Journal of Computational Analysis and Applications (JoCAAA), [S. l.], v. 33, n. 05, p. 1801–1811, 2024. Disponível em: https://www.eudoxuspress.com/index.php/pub/article/view/2867. Acesso em: 2 nov. 2026.