Saga-Orchestrated Healthcare Contact Centers: Architecture, Operational  Metrics, and Impact on Patient Experience

Mohammad Jakeer Mehathar

Saga-Orchestrated Healthcare Contact Centers: Architecture, Operational Metrics, and Impact on Patient Experience

Authors

Mohammad Jakeer Mehathar

Keywords:

Saga Orchestration, Event-Driven Architecture, Healthcare Contact Center, Prior Authorization Workflow, Command-Query Responsibility Segregation

Abstract

Healthcare contact centers supporting specialty pharmacy, pharmacy benefit management, andintegrated delivery networks operate at the intersection of clinical complexity and administrative burden, yet most remain constrained by fragmented system

References

American Medical Association. (2024). “2024 Prior Authorization Physician Survey.” https://www.ama-assn.org/system/files/prior-authorization-survey.pdf

Downloads

Published

2026-03-25

How to Cite

Mohammad Jakeer Mehathar. (2026). Saga-Orchestrated Healthcare Contact Centers: Architecture, Operational Metrics, and Impact on Patient Experience. Journal of Computational Analysis and Applications (JoCAAA), 35(3), 531–544. Retrieved from https://www.eudoxuspress.com/index.php/pub/article/view/5214