Generative AI for Customer Experience Optimization in Telecom

Authors

  • Ajay Averineni

Keywords:

Generative AI, Telecommunications, Customer Experience Optimization, Large Language Models, Conversational AI, Retrieval-Augmented Generation, Virtual Assistants, Churn Prevention, Natural Language Processing, Telecommunications Customer Service

Abstract

The telecommunications industry is increasingly adopting generative artificial intelligence technologies totransform customer experience delivery across service portfolios comprising mobile connectivity,broadband infrastructure, and enterprise solutions. This article examines the technical underpinnings, practical deployments, operational challenges

References

. Tom B. Brown, et al., "Language models are few-shot learners," Neural Information Processing Systems, 2020. Available:

https://proceedings.neurips.cc/paper_files/paper/2020/file/1457c0d6bfcb4967418bfb8ac142f64a Paper.pdf

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Published

2026-02-17

How to Cite

Ajay Averineni. (2026). Generative AI for Customer Experience Optimization in Telecom. Journal of Computational Analysis and Applications (JoCAAA), 35(2), 236–252. Retrieved from https://www.eudoxuspress.com/index.php/pub/article/view/4931

Issue

Vol. 35 No. 2 (2026): JOCAAA

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.