Declarative, Policy-Driven Provisioning in Cloud Contact Centers: Toward Intent-Based Configuration Models
Keywords:
Declarative Provisioning, Policy-As-Code, Cloud Contact Centers, Infrastructure-As-Code, Intent-Based ConfigurationAbstract
Cloud contact centers are multifaceted technological experiences involving advanced configurationmanagement in telephony infrastructure, customer relationship management platforms, conversational artificial intelligence applications, and analytics pipelines
References
Michael Armbrust et al., "A View of Cloud Computing," ResearchGate, 2010. Available: https://www.researchgate.net/publication/220422375_A_View_of_Cloud_Computing
Kief Morris, “Infrastructure as Code Dynamic Systems for the Cloud Age,” O'Reilly Media, 2021.
Available:
https://dl.ebooksworld.ir/books/Infrastructure.as.Code.2nd.Edition.Kief.Morris.OReilly.9781098114671.
EBooksWorld.ir.pdf
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Published
2026-01-31
How to Cite
Abhinay Duppelly. (2026). Declarative, Policy-Driven Provisioning in Cloud Contact Centers: Toward Intent-Based Configuration Models . Journal of Computational Analysis and Applications (JoCAAA), 35(1), 802–810. Retrieved from https://www.eudoxuspress.com/index.php/pub/article/view/4796
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