Operationalizing Explainable AI in Insurance Fraud Detection: From Model Transparency to Decision Justification
Keywords:
Explainable Artificial Intelligence, Insurance Fraud Detection, Decision Justification, Human-AI Collaboration, Algorithmic TransparencyAbstract
Artificial intelligence and machine learning increasingly have their place in the insurance sector as a toolfor detecting fraud, but there is a big disparity between what an algorithm spits out and what datacombination fraud detectives, compliance officers, and regulators actually need. Model transparency is not sufficient in high-stakes situations
References
Amina Adadi and Mohammed Berrada, "Peeking Inside the Black-Box: A Survey on Explainable Artificial Intelligence (XAI)," IEEE Access, 2018. [Online]. Available: https://ieeexplore.ieee.org/stamp/stamp.jsp?arnumber=8466590


