Application of Queuing Theory for Optimizing Customer Waiting Time and Service Efficiency in Banking Systems: A Comprehensive Review
Keywords:
Queuing Theory; Waiting Time; Banking Service; Customer Satisfaction; M/M/1 Model.Abstract
This paper reviews the application of queuing theory in banking operations, focusing on its role inreducing customer waiting time and improving service efficiency. Through examination of multiplereal-world studies and analytical models, it highlights how queuing models such as M/M/1 and M/M/s assist in evaluating system performance
References
Abensur, E. O.: Banking operations using queuing theory and genetic algorithms ,Produto&Produção, volume 12(2), jun. 2011,pp. 69 – 86.
Abiodun, R. O. and Omosule, N. I.: Queuing Model for Banking System: A Comparative Study of Selected Banks in Owo Local Government Area of Ondo State, AJER, Volume-4(8), (2015), pp-191-195, e-ISSN: 2320-0847 p-ISSN : 2320-0936
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Published
2020-06-20
How to Cite
Poonam Chawla. (2020). Application of Queuing Theory for Optimizing Customer Waiting Time and Service Efficiency in Banking Systems: A Comprehensive Review. Journal of Computational Analysis and Applications (JoCAAA), 28(6), 121–139. Retrieved from https://www.eudoxuspress.com/index.php/pub/article/view/4759
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