Ethics of AI and ML in Customer Information Management

Yogesh Kumar

Ethics of AI and ML in Customer Information Management

Authors

Yogesh Kumar

Keywords:

data ethics, algorithmic fairness, privacy-preserving machine learning, explainable AI, customer data governance

Abstract

The incorporation of artificial intelligence and machine learning technologies into customer informationmanagement systems has fundamentally transformed organizational approaches to consumer datacollection, analysis, and utilization.

References

Luciano Floridi, Mariarosaria Taddeo, "What is Data Ethics?", Philosophical Transactions of the Royal Society A, 28 December 2016, https://royalsocietypublishing.org/rsta/article abstract/374/2083/20160360/115172/What-is-data-ethics-What-is-Data-Ethics?redirectedFrom=fulltext

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Published

2025-12-25

How to Cite

Yogesh Kumar. (2025). Ethics of AI and ML in Customer Information Management. Journal of Computational Analysis and Applications (JoCAAA), 34(12), 731–739. Retrieved from https://www.eudoxuspress.com/index.php/pub/article/view/4500