Application of a Strategic, Tactical and Operational Excellence using an Effective IT Governance Framework for Better Organizational Outcomes
Keywords:
IT governance, digital transformation, organizational excellence, COBIT 2019, ITIL 4, strategic alignment, performance optimizationAbstract
This thesis, "Strategic, Tactical and Operational Excellence using an Effective IT GovernanceFramework for Better Organizational Outcomes," investigates how well-structured ITgovernance can drive superior performance across three critical levels of business operations: strategic, tactical, and operational
References
Anderson, J.K., Brown, M.L., & Peterson, R.S. (2022). 'Digital transformation governance: Emerging practices and performance implications', Strategic Management Journal, 43(8), pp. 1524-1547. Available at: https://doi.org/10.1002/smj.3378
Anderson, J.K., Miller, S.T., & Wilson, D.R. (2023). 'IT governance maturity and organizational agility: A dynamic capabilities perspective', Information Systems Research, 34(2), pp. 289-308. Available at: https://doi.org/10.1287/isre.2022.1156


