Role of Emotional and Artificial Intelligence in Employee Performance: A Perspective from Indian Service Sectors
Keywords:
Emotional intelligence, Artificial intelligence, Employee performance, Stress management.Abstract
Service sectors in India face people-based problems that affect performance. Suchproblems include poor teamwork, slow response, unclear goals, poor communication, andlow trust. Most of these problems stem from emotional understanding and tool use gaps
References
Saxena, P., Priyadarshini, I., Sharma, S., & Jora, R. B. (2022, March). Role of emotional and artificial intelligence on employee performance in service industry: A review of literature. In 2022 8th International Conference on Advanced Computing and Communication Systems (ICACCS) (Vol. 1, pp. 1564-1567). IEEE.
Prentice, C., Dominique Lopes, S., & Wang, X. (2020). Emotional intelligence or artificial intelligence–an employee perspective. Journal of Hospitality Marketing & Management, 29(4), 377-403
